Refund Policy

Last updated: May 24, 2024

1. Introduction

At Datmorphix, we are committed to providing high-quality educational resources on digital infrastructures, modular architectures, and information verification. This Refund Policy outlines the procedures and conditions under which we issue refunds for our products and services.

By purchasing any of our products or services, you agree to this Refund Policy. Please read it carefully before making a purchase.

2. Digital Products and Educational Materials

2.1 Eligibility for Refunds

For digital products and educational materials (e-books, digital courses, downloadable content):

  • If you have not accessed or downloaded the digital content, you may request a full refund within 14 days of purchase.
  • If you have accessed or downloaded the digital content but are unsatisfied with it, you may request a refund within 7 days of purchase, provided you can demonstrate that the material significantly fails to meet the advertised specifications.

2.2 Non-Refundable Digital Products

The following digital products are generally non-refundable:

  • Individual articles or blog posts that have been purchased for access
  • Digital materials that have been extensively accessed (more than 30% of the content)
  • Custom or personalized educational materials created specifically for you

3. Online Courses and Workshops

3.1 Live Online Courses and Workshops

For live online courses and workshops:

  • Full refunds are available up to 14 days before the start date of the course or workshop.
  • 50% refunds are available between 13 days and 7 days before the start date.
  • No refunds are available within 7 days of the start date, during, or after the course or workshop.
  • If you are unable to attend, you may transfer your registration to another person or request a credit for a future course.

3.2 Self-Paced Online Courses

For self-paced online courses:

  • You may request a full refund within 14 days of purchase if you have completed less than 20% of the course content.
  • No refunds are available after 14 days from the purchase date or if you have completed more than 20% of the course content.

4. Subscriptions

4.1 Monthly Subscriptions

For monthly subscription services:

  • You can cancel your subscription at any time through your account settings or by contacting us.
  • Cancellation will take effect at the end of your current billing cycle.
  • No partial refunds will be issued for the unused portion of the current billing cycle.

4.2 Annual Subscriptions

For annual subscription services:

  • If you cancel within 14 days of initial purchase or renewal, you may request a full refund.
  • If you cancel after 14 days but within the first 30 days of your subscription period, you may receive a prorated refund for the unused portion, less a 20% administrative fee.
  • No refunds are available after 30 days into your annual subscription period.

4.3 Free Trial Periods

If you purchased a subscription that included a free trial period:

  • No charges will be applied if you cancel during the free trial period.
  • Once the free trial period ends, the standard refund policy for the subscription type applies.

5. Consulting and Custom Services

For consulting services, custom educational materials development, or other personalized services:

  • Refund policies will be outlined in the individual service agreement or contract.
  • Generally, deposits for custom work are non-refundable once work has commenced.
  • For ongoing consulting arrangements, cancellation notice requirements and refund eligibility will be specified in your contract.

6. Requesting a Refund

6.1 How to Request a Refund

To request a refund, please:

  • Email us at support@datmorphix.com with the subject line "Refund Request"
  • Include your order number, purchase date, and the product or service for which you are requesting a refund
  • Explain the reason for your refund request
  • Provide any relevant documentation that supports your refund request

6.2 Refund Processing Time

Once your refund request is approved:

  • Refunds will be processed within 7-10 business days.
  • The refund will be issued using the same payment method used for the original purchase.
  • Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

7. Exceptions and Special Circumstances

7.1 Technical Issues

If you experience technical issues that significantly impair your ability to access or use our products or services, please contact our support team immediately at support@datmorphix.com. We will work to resolve the issues, and if they cannot be resolved, we may offer a refund or credit at our discretion, even outside the standard refund periods.

7.2 Extenuating Circumstances

We understand that unexpected events can occur. In cases of serious illness, family emergency, or other extenuating circumstances that prevent you from using a purchased product or service, please contact us with relevant documentation. We will consider such situations on a case-by-case basis and may offer extensions, transfers, credits, or refunds at our discretion.

8. Promotional Discounts and Coupons

For purchases made using promotional discounts or coupons:

  • Refunds will be based on the actual amount paid after any discounts have been applied.
  • One-time use promotional codes cannot be reactivated or reused after a refund has been processed.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our products and services after the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Datmorphix
651 Florida Ave NW
Washington, DC 20001
United States
Email: support@datmorphix.com
Phone: +1 (380) 605-0111